We appreciate your purchase and hope you are delighted with your new jewelry. However, if you are not completely satisfied, we are here to help.
Returns
Eligibility: Items must be returned within 30 days of receipt.
Condition: All items must be returned in their original condition, unworn, and with all tags attached.
Process: To initiate a return, please contact our customer service team at info@zensla.com with your order number and reason for return. We will provide you with a return authorization and instructions.
Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved returns will be refunded to the original payment method within 7-10 business days.
Exchanges
Eligibility: Exchanges are allowed within 30 days of receipt for items of equal or lesser value.
Process: To exchange an item, please contact our customer service team at info@zensla.com with your order number and details of the item you wish to exchange. We will guide you through the process.
Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Non-Returnable Items
Custom or personalized orders
Sale items
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@zensla.com. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions about our return and exchange policy, please contact us at info@zensla.com Thank you for shopping with us!
