Contact Us
Business information
Zensla is operated by 义乌市顺栎电子商务商行, a business based in China.
Business address:
Room 203, Unit 3, Building 17, Yinhai Sanqu, Futian Jiedao, Jinhua, Zhejiang 322023, China.
Have a question about your order, shipping, returns, or Zensla jewelry? We're happy to help.
Customer Support
Email: admin@zensla.com
We aim to respond to customer inquiries within 1–2 business days.
Order Support
If you're contacting us about an existing order, please include your order number and the email address used when placing your order. This will help us assist you more quickly.
Shipping Questions
For information about processing times, shipping costs, delivery estimates, tracking, and international shipping, please visit our Shipping Policy.
Returns & Refunds
If you would like to request a return, exchange, or refund, please review our Returns & Refunds Policy before contacting us.
When requesting a return, please include your order number, the item you would like to return, and the reason for your request.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at admin@zensla.com and include your order number along with clear photos of the item and packaging.
General Inquiries
For product questions, jewelry information, website assistance, or other inquiries, please email us directly.
Zensla Customer Support
Email: admin@zensla.com
Website: zensla.com