Shipping policy
Thank you for shopping with Zensla. We aim to provide reliable international shipping and clear delivery information for every order.
Order Processing
Orders are typically processed within 1–5 business days after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
Please note that processing and delivery times may be affected by weekends, public holidays, customs inspections, severe weather, or other circumstances outside our control.
Shipping Costs
Free Standard Shipping on orders over $99 USD.
Orders under $99 USD are charged a $10 USD standard shipping fee.
Any available expedited shipping options and applicable charges will be displayed at checkout before payment.
Estimated Delivery Times
Most Zensla orders are shipped from our fulfillment warehouse in China. Estimated delivery times are shown below.
| Destination | Estimated Delivery Time |
|---|---|
| United States, Canada, United Kingdom, Germany, France, Spain, Netherlands, Japan, South Korea | 7–15 business days |
| Australia, New Zealand, Singapore | 7–15 business days |
| Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland | 7–20 business days |
| Brazil, Mexico | 15–35 business days |
| Other supported countries | 7–25 business days |
EMS Shipping
Where EMS shipping is available, estimated delivery is generally 6–8 business days.
For Brazil, EMS delivery may take approximately 10–25 business days.
Expedited Shipping
When DHL or another expedited courier service is available, estimated delivery is generally 3–7 business days.
Actual delivery times may vary depending on the destination, customs clearance, courier operations, and local conditions.
Order Tracking
When tracking information is available, it will be included in your shipping confirmation.
You can also check your order information through zensla.com or contact us if you need assistance with your shipment.
Email: admin@zensla.com
Changing Your Shipping Address
If you need to change your delivery address, please contact us as soon as possible at admin@zensla.com.
We can only update the shipping address before your order has been shipped. Once an order has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.
Order Cancellation
If you would like to cancel your order, please contact us as soon as possible.
Orders that have already been shipped cannot normally be canceled. If your order has already shipped, please refer to our Return & Refund Policy for available return options.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where applicable, these charges are determined by local customs authorities and may be the responsibility of the recipient unless otherwise stated during checkout.
Customs processing may also affect delivery times.
Remote Area Delivery
We can ship to many remote areas; however, some courier companies such as DHL or FedEx may apply an additional remote-area surcharge.
If your delivery address requires an additional courier charge, we will contact you before proceeding.
In some cases, the additional remote-area fee may be up to $45 USD.
If you do not wish to pay the additional expedited courier fee, we may offer Standard Shipping where available.
Delayed or Missing Orders
If your order appears to be significantly delayed, please contact us at admin@zensla.com with your order number.
We will help review the tracking information and work with the shipping carrier where appropriate.
Contact Us
If you have any questions about shipping, delivery, or your order, please contact us:
Email: admin@zensla.com
Website: zensla.com