Shipping policy

Thank you for shopping with Zensla. We ship internationally from our fulfillment warehouse in China and currently deliver to selected destinations in North America, Europe, Asia-Pacific, and the Middle East.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that processing times may be affected by weekends, public holidays, order volume, or other circumstances outside our control.

Shipping Costs

We currently offer Standard Shipping only. Expedited, express, DHL, FedEx Express, and EMS shipping options are not currently offered.

Estimated Delivery Times

Most Zensla orders are shipped from our fulfillment warehouse in China.

Estimated transit times begin after your order has been processed and dispatched. Order processing time is separate from shipping transit time.

Delivery times are estimates and are not guaranteed. Customs clearance, local carrier operations, public holidays, severe weather, remote-area delivery, or other destination-specific circumstances may cause delays.

The delivery estimate shown during checkout should be considered the most relevant estimate for your destination.

Countries and Regions We Currently Ship To

North America:
United States, Canada.

Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Asia-Pacific & Middle East:
Australia, Bahrain, Hong Kong SAR, Japan, Kuwait, Malaysia, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates.

Shipping availability is determined by the delivery address entered at checkout.

Countries and Regions We Do Not Ship To

At this time, Zensla does not ship to:

Brazil, India, or destinations in Africa.

We also do not currently ship to countries or regions that are not included in the supported destination list above.

If your country or region is unavailable during checkout, we are unable to ship to that destination at this time.

Order Tracking

When tracking information is available, it will be included in your shipping confirmation email.

Tracking information may take several business days to begin showing updates after the shipment has been dispatched.

If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us at admin@zensla.com with your order number.

Changing Your Shipping Address

If you need to change your shipping address, please contact us as soon as possible at admin@zensla.com.

We can only change a shipping address before the order has been shipped.

Once an order has been transferred to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Order Cancellation

If you would like to cancel an order, please contact us as soon as possible.

Orders that have already been shipped cannot normally be canceled.

If your order has already shipped, please review our Refund Policy for available return options.

Customs, Duties & Taxes

Zensla does not currently collect destination-country import duties or import taxes at checkout.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, customs authority, or local shipping carrier.

Where applicable, these charges are the responsibility of the customer and may be collected separately by customs authorities or the local carrier before or upon delivery.

Zensla does not control these charges and cannot predict the exact amount that may apply.

Customs clearance may also affect delivery times.

Remote Areas and Delivery Restrictions

Remote, island, military, or otherwise difficult-to-service addresses may require additional delivery time.

In rare cases, a shipping carrier may be unable to deliver to a particular address. If this occurs, we will contact you using the email address provided with your order.

We will not charge an additional expedited or remote-area shipping fee without contacting you first.

Delayed or Missing Orders

International deliveries can occasionally be delayed due to customs inspections, local carrier delays, severe weather, public holidays, incorrect addresses, or other circumstances outside our control.

If your order appears to be significantly delayed or missing, please contact us at admin@zensla.com and include your order number.

We will review the available tracking information and assist with the shipping carrier where appropriate.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue outside our control, please contact us for assistance.

Additional shipping charges may apply if the order needs to be shipped again.

Any refund or return request will be handled according to our Refund Policy.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Email: admin@zensla.com
Website: zensla.com