Refund policy

We hope you love your Zensla jewelry. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To begin a return, please contact us at admin@zensla.com before sending any item back.

Return Eligibility

To be eligible for a return, the item must:

• Be returned within 30 days of delivery.
• Be unworn and unused.
• Be in its original condition.
• Include the original packaging when reasonably possible.
• Show no signs of wear, damage, alteration, or misuse.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

1. Email admin@zensla.com within 30 days of receiving your order.
2. Include your order number, the item you would like to return, and the reason for the return.
3. If the item is damaged, defective, or incorrect, please also include clear photos showing the issue.
4. Wait for our return instructions and designated return address before sending your package.
5. Pack the item securely and ship it according to the instructions provided by our customer service team.

Return Shipping Costs

Customers are generally responsible for the cost of return shipping when returning an item because of a change of mind, incorrect size selection, or other reason not caused by Zensla.

If the item you received is damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, we will provide the appropriate resolution and return instructions.

We do not accept cash-on-delivery, freight-collect, or unpaid return shipments.

For international and higher-value returns, we recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us at admin@zensla.com as soon as possible.

Please include:

• Your order number.
• A description of the problem.
• Clear photos of the item.
• Photos of the packaging when relevant.

After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

Refunds

Once your return has been received, we will inspect the item and notify you about the status of your refund.

If your refund is approved, it will normally be processed within 5 business days after we receive and inspect the returned item.

Approved refunds will be issued to the original payment method used for the purchase.

After Zensla issues a refund, your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

For orders that qualified for Free Standard Shipping, there is no original shipping charge to refund.

Customs Duties, Import Taxes and Fees

As explained in our Shipping Policy, international orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local carrier.

Charges paid directly to customs authorities, government agencies, or third-party shipping carriers are generally not refundable by Zensla because those charges are not collected by us.

This does not affect any rights you may have under applicable law.

Exchanges

If you would like to exchange an item, please contact us first at admin@zensla.com.

Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item for a refund and place a new order.

Additional shipping costs may apply when a new item is shipped as part of an exchange unless the exchange is required because we sent a damaged, defective, or incorrect item.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible at admin@zensla.com.

We cannot guarantee cancellation once an order has entered fulfillment or has already been shipped.

If your order has already shipped, you may request a return after receiving it in accordance with this Return and Refund Policy.

Refused, Unclaimed or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, failure to collect the package, or another delivery issue outside our control, please contact us for assistance.

Once the returned package has been received and reviewed, we will determine the available refund or reshipment options.

Original shipping charges and any additional reshipping costs may be non-refundable or payable by the customer where the delivery failure was not caused by Zensla.

Return Address

Return addresses may vary depending on the order and destination.

Please contact admin@zensla.com before sending any return.

Our customer service team will provide the correct return address and return instructions.

Do not return products to the address printed on the original shipping label unless our customer service team specifically instructs you to do so.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not received it, please first check with your bank, credit card company, PayPal, or other payment provider.

Payment providers may require additional processing time before a refund appears in your account.

If you still need assistance, contact us at admin@zensla.com.

Contact Us

If you have questions about a return, refund, exchange, cancellation, or damaged item, please contact us:

Email: admin@zensla.com
Website: zensla.com

This policy does not limit any rights you may have under applicable consumer protection laws.